2009-03-07T17:02:00.001-08:00

Summary of Qualifications

Hospitality professional with eight plus years experience in the areas of customer service, management, sales and marketing
Expertise in customer relations, catering sales, and special event coordination
Reputation as a creative problem solver with the ability to identify opportunities to improve profitability
Goal-oriented individual with excellent people skills and leadership qualities
Ability to focus and remain calm in high stress situations
A team player who is highly self-motivated, organized, industrious, dependable and punctual

Professional Experience

Uncle Julio's Rio Grande Cafe – Gaithersburg, MD 2004 to 2007

Managed preparation, organization and execution of catering events in the Washington DC Market.

Hired, trained and scheduled catering event personnel for the Washington DC Market
Managed Quality and Cost Control
Assisted with marketing projects and special event coordination
Maintenance of catering equipment, vans, and grills
Washington DC sales increased 12% during time as Catering Manager

Uncle Julio's Rio Grande Cafe – Gaithersburg, MD 2002 to 2004, 2007 to 2008

Showed hospitality to restaurant guests by attending to needs, desires, requests and any complaints

Reconciled registers, receipts, and drawers at the end of night for restaurant
Obtained Maryland ServSafe Food Certification and T.I.P.S. (Training for Intervention Procedures) Alcohol Certification

Chili's Restaurant – Harrisonburg, Va 2001 to 2002

Waiting on guests to ensure prompt and proper service in a timely manner and friendly environment

Staunton Health Department – Staunton, VA 2001

Shadowed employees in the field and worked on proposals and grants

Worked with the following specific services: Communicable Disease Control, Dental, Environmental Health, Health Education, Medical and Nursing, Nutrition, Vital Records

Gateway National Recreation Area – Sandy Hook, NJ 1996 to 1999

Guarded 5 main beaches covering approximately 2 miles, Certified in CPR and First Aid

Handled daily high stress situations including the rescue of drowning victims, assisted and/or performed CPR, handled back and neck injuries, found lost children, and performed surprise practice ocean rescues
Shared responsibility in upholding a record of not a single drowning on all 5 guarded beaches

Habitat For Humanity – Harrisonburg, VA 1997

Worked on the construction of houses for the less fortunate

James Madison University, Harrisonburg, VA Bachelor's Degree 2002

Major - Health Services Administration

Minor – Business

References Available Upon Request